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General News of Sunday, 11 July 2021

Source: www.mynigeria.com

NCCA to start public sensitization for air travellers

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The Nigerian Civil Aviation Authority (NCAA) has stated that it would begin public sensitization to further educate air travellers in the coming weeks on the right steps to take in case their flights were delayed or cancelled.

The Director-General of NCAA, Capt. Musa Nuhu made the statement in an interview with aviation journalists in Lagos during the weekend.

He said that this would enable the agency to respond rightly in cases where their rights are trampled upon by airlines.

He also added that the law on 100 per cent refund on air tickets in cases of a three-hour delay is not novel to the Nigerian Civil Aviation Regulation (NCAR), stressing that it was gazetted by the Federal Government and has been in existence since 2015.

Before the 2015 amendment to the extant regulations, airlines were supposed to pay 100 per cent compensation to passengers after two hours of delay, but the regulatory agency amended it to three hours in order to accommodate the complaints of the indigenous airlines and in a bid to ensure fair play.

The NCAA boss, however, clarified that in the case of natural phenomenon, the airlines would not be sanctioned by the agency, describing it as a force majeure.