MTN Nigeria has announced a network outage affecting parts of four states in the country's northeastern region, apologising to subscribers experiencing service disruptions.

The affected states are Adamawa, Borno, Gombe and Yobe, where customers may experience difficulties making voice calls, accessing mobile internet and using other telecommunications services.

In a network alert issued on Wednesday, November 11, 2026, the telecom operator attributed the disruption to fibre cuts affecting its infrastructure.

MTN said its engineers were working to resolve the problem and restore services as quickly as possible.

The company said:

"We're experiencing network challenges in some parts of Adamawa, Borno, Gombe and Yobe States due to fibre cut and our services may be temporarily unavailable as a result.

"Our engineers are working to restore services as soon as possible. Thank you for your patience and understanding."

MTN apologises to affected subscribers

In a subsequent update, MTN apologised to customers affected by the disruption and confirmed that services had been restored in parts of Adamawa and Borno states.

The company did not provide a separate confirmation of service restoration in Gombe and Yobe.

MTN said:

"We sincerely apologise for the challenges experienced today with our services in parts of Adamawa and Borno states.

"The issue has been resolved, and services are fully restored."

MTN also advised subscribers who continued experiencing network problems to restart their mobile devices to reconnect to the network.

The telecom operator did not disclose the extent of the fibre damage or the number of customers affected by the outage.

The incident adds to the challenges facing telecommunications operators in Nigeria, where damage to fibre-optic infrastructure can disrupt voice and data services across several locations.

The Nigerian Communications Commission, NCC, has consistently expressed concerns over persistent fibre-optic cuts across Nigeria, and warned against further damage as a result of its impacts on the economy.

In the first six months of 2025 alone, over 5,000 fibre-cut incidents were reported from road excavation, construction, and related civil work.