'Attend to their complaints' - CBN calls out banks for neglecting customers amid refund claims

The Central Bank of Nigeria (CBN) has asked commercial banks to address customer complaints.

The apex bank called out some commercial banks on social media, specifically X, for neglecting their customers' complaints.

Frustrated bank customers tag CBN on social media

Many of the banks' customers took to social media to ask the CBN to compel them to refund the monies debited from their accounts.

The exasperated customers said they took the measure as the last resort as the banks have remained unyielding to their complaints over an extended period.

Some customers named the banks in their posts, tagging the CBN to prevail on the banks to refund their money.

They also claimed on social media that the banks' customer care desks turned deaf ears to their requests.

An X user, @BoyeGift, and a customer of the United Bank of Africa (UBA) asked for a refund of his money after a failed transaction.

CBN lashes out at banks for neglecting customers on social media

Replying to the customers' post, the apex bank asked the customer fulfillment centre of the UBA to address the issue raised by the client.

On October 27, 2023, the CBN asked Guaranty Trust Bank to address a customer's refund request.