OPay has intensified its users’ protection with the relaunch of its improved security question feature aimed at keeping users’ accounts safe from unauthorised access and fraudulent activity.

According to a statement, the improved security question feature is yet another layer of protection to enhance the verification process for sensitive actions such as resetting of payment password, changing phone number, or confirming high-risk transactions.

“Previously taken offline to improve user experience, the security questions have now returned with a smarter and more dynamic system,” the statement reads.

It added that the app may prompt users to answer pre-set questions using either multiple-choice or fill-in-the-blank formats depending on the nature and risk level of a transaction.

“This makes it easier for genuine users to pass verification while keeping bad actors out. It’s intuitive, less stressful, and built to adapt to real-time risk assessments,” the statement reads.

It highlighted that over 1 million users have set up their personalized questions—and the results speak for themselves, adding that the reintroduced system works in tandem with other intelligent security layers on the OPay app.

“From abnormal transaction pop-up reminders and multi-channel alerts to interactive Q&A for suspicious payments, OPay actively prevents tens of thousands of risky transactions daily.

“In fact, more than 60,000 users receive targeted risk notifications every day, while our AI-powered call-back system helps discourage up to 8,000 fraudulent transactions,” the statement reads.

It emphasised on the importance of security, saying it is a full suite of features working together to keep users safe and with the return of security questions, users have more control over who can access and operate their accounts.

“And of course, all of this complements OPay’s advanced facial recognition technology—already in use by over 700,000 users daily—to provide airtight security across payments, identity verification, and KYC processes,” the statement read.