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Business News of Wednesday, 1 April 2020

Source: www.mynigeria.com

COVID-19: Ikeja Electric suspends disconnection activities of customers for 2 weeks

Ikeja Electric Ikeja Electric

Ikeja Electric has suspended all disconnection activities of non-paying customers for the period of two weeks starting today.

According to the Acting CEO of the company, Folake Soetan, she said the decision was to ensure that customers who cannot afford to pay their March bills due to the closure continue to enjoy supply until the stay at home order is lifted.

"Customers who also wish to pay their bills can also do so using any of our designated online payment platforms. Our prepaid customers can buy energy online using any of your preferred online banking or merchant platforms. You can also visit our website to purchase vending units,” she said.

She added that Ikeja Electric as one of the companies designated as essential services has put measures in place to ensure that engineers and technicians are available to clear all forced and unforced outages, while also continuing with the preventive maintenance programmes.

Ikeja Electric said in line with its mantra of treating customer first, using technology now policy, the customer service representatives will be available to respond to all complaints and inquiries promptly and professionally. Ikeja Electric said it will leverage on its world-class communication tools online and via social media to attend to complaints and inquiries while also increasing the turnaround time for resolution.